Online shopping policy
Online shopping policy
The terms and conditions in this online shopping policy only apply to shopping activities conducted through https://threecosmeticshk.com/ . Unless otherwise expressly stated in this article, the terms and conditions in this online shopping policy apply to purchases through other channels (including the brand’s specialized stores located in Hong Kong and outside Hong Kong). Sales transactions conducted at any store or counter) have no legal effect.
Things to note when ordering online
- We only accept online payment for transactions, including: Visa, MasterCard, WeChat Pay and Alipay Hong Kong payment. The orderer must be a credit card/payment account holder.
- Once the order is confirmed, it cannot be changed or canceled, and no refunds are provided.
- If you choose "SF Express Standard Delivery Service", please make sure to provide the correct 8 -digit Hong Kong / Macau contact number when placing an order. SF Express may need to call or send you text messages to contact you about delivery matters; if you choose "SF Express Station Self-Pickup Service" Or "SF Smart Cabinet Pickup Service" please provide the correct +852/+853 mobile phone number, SF Express will contact you via SMS regarding delivery matters.
- After successfully completing the transaction, you will receive an "Order Confirmation" email containing the confirmed order information. If you do not receive the "Order Confirmation" email, please contact our customer service specialists.
- If you have any questions, you can contact our customer service through the following methods:
|
Customer service hotline: |
+852 6368 2581 |
|
Email address: |
info@threecosmeticshk.com |
|
Office hours: |
Monday to Friday 9:00 am to 6:00 pm (except public holidays) |
- If we need to contact you, we will provide you with written notice by sending a text message or email to the phone number you provided to us in your order.
- Product images on our website are for descriptive purposes only. Although we have tried our best to ensure that the images display accurate product colors, we cannot guarantee that the color display of a particular device will accurately reflect the actual color of the product. The product you order may differ slightly from the images.
- THREE (HONG KONG) reserves the right to change the terms and conditions of the service without prior notice.
- The prices displayed on this website are in Hong Kong dollars only. For the avoidance of doubt, THREE HONG KONG reserves the right to adjust prices on this website at any time without prior notice.
- In case of any dispute, THREE (HONG KONG) reserves the right to make the final decision.
